Digital Banking
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I am unable to enroll in online banking. What is the problem?
Most customers need to contact the bank to have the service turned on for them prior to enrolling the first time. Contact a customer service associate at 815-467-4386, stop into a branch, or send us a message via our Contact Us page.
I have forgotten my user id or password. How do I reset it?
Contact a customer service associate at 815-467-4386, stop into a branch, or send us a message via our Contact Us page.
Why can’t I pay bills from my savings account?
You may pay bills from your primary checking account through the online bill pay service. Bills may not be paid from a savings account. For additional bill payment options, please contact a customer service associate at 815-467-4386, stop into a branch, or send us a message via our Contact Us page.
How do I cancel eStatements?
Please contact a customer service associate at 815-467-4386, stop into a branch, or send us a message via our Contact Us page.
I’ve signed up for text alerts, but I haven’t received any. Is there a problem?
Verify that you have enabled your phone to receive text alerts through online banking. If you are still having issues with receiving alerts, contact a customer service associate at 815-467-4386, stop into a branch, or send us a message via our Contact Us page.
Why can’t I enroll all of my accounts for eStatements?
You are able to enroll accounts in which you are an owner. Accounts in which you are not an owner, such as a minor savings account for which you are the custodian, are not available for eStatements through your online banking account.
Why won’t the Online Banking Log In screen come up when I click on “Login?”
Check to make sure your pop-up blocker is turned off.
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